I love Urban Deli but Nicki the waiter behind the coffee shop part treated us with utmost disgrace.
We were 4 adults (2 black, 1 Middle Eastern & 1 Asian) with 5 kids coming in for a coffee on an Easter Thursday evening at 7pm. He already gave us the eye making one of us feeling uncomfortable for pointing and what seems to be talking abt us with his colleague, the rest of us initially didn’t notice. He then came over to take away the dish the former guest left. He then came back and asked if we were hotel guests for which we answered no. His response was: ok, if you’re not hotel guests then u must buy something to sit here. We were shocked as we literally just arrived and it takes time to settle down with 5 kids under 10! I responded that we will buy something but give us some time. I asked him to elaborate his statement of if we weren’t hotel guests then we weren’t welcomed, for which he rudely answered: well that’s obvious isn’t it? I mean, we’ve been to hotels before, usually you’re still welcome as comsumers regardless. He left rudely.
So we went to place an order at the till were the Latina waitress took ours and asked if we wanted it as takeaway for which I replied: yeah maybe so because we don’t feel very welcomed here. He stood at the computer, turned around and started attacking us. There was a long monologue where he rudely interrupted us, using ruler technique and minimised us. In short, he point blank stated that it wasn’t a weird request as there came people in staying without consuming anything and that he could see who are guests and who weren’t! I was shocked and asked what he meant by that prejudice for which his reply was: I know a lot of immigrants so it’s not abt racism. And we all know whenever a white male says that… it only means one thing.
Funny enough, one of us was there the day before and said he was equally passive aggressive and rude to her but she wasn’t bothered. She had asked for red tea roibos for which his answer was: well that’s the only red tea that exist..
His whole aura was so defensive, we couldn’t even explain what we felt like without being rudely interrupted. And of course he just had to point out that we totally overreacted the whole experience. He had prejudices against us from the start, was rude on ”mansplaining” the so called terms/conditions, dismissive when we tried to explain our experience, loud and aggressive when speaking, rolled his eyes when asked to listen. My god, I could go on and on abt his behaviour.
I’m so deeply shocked and disappointed, not only am I upset that he put us through this whole experience but our poor kids had to witness his outrageous behaviour. His colleague even had to shush him and pull him back because he was sooo aggressively defensive.
It’s such a shame because I work with a cancer organisation where we have a partnership with Urban Deli. We’ve never been to this specific location but I would never want to take the risk of exposing our young sick members of this treatment.
I’m so disgusted with this occurrence and I can’t actually believe this happens in Sweden 2025. The only comfort I find in this situation is that his colleague was so nice and that this one single person doesn’t represent Urban Deli as a whole organisation.
I love Urban Deli but Nicki the waiter behind the coffee shop part treated us with utmost disgrace.
We were 4 adults (2 black, 1 Middle Eastern & 1 Asian) with 5 kids coming in for a coffee on an Easter Thursday evening at 7pm. He already gave us the eye making one of us feeling uncomfo...
